Privacy Policy

This Privacy Policy explains how Voriel (“we,” “our,” “us”) collects, uses, stores, and protects your information when you use our website and services. By using Voriel, you consent to the practices described in this Policy.

1. Information We Collect

We collect the following types of information:

A. Information You Provide

• Name
• Phone number
• ZIP code
• Description of your service request
• Any additional text you voluntarily submit

B. Automatically Collected Information

• IP address (via API)
• Browser user agent
• Device information
• Referrer (where you came from)
• Source/UTM parameters (if included in URL)

C. Cookies & Tracking Technologies

We may use basic cookies or tracking parameters to understand website traffic and improve functionality. We do not use invasive tracking such as fingerprinting or behavioral ad networks.

2. How We Use Your Information

Your information is used for:

• Sending your service request to independent third-party contractors
• Allowing contractors to contact you with quotes or availability
• Improving website performance and user experience
• Preventing spam, fraud, or abuse
• Internal analytics and service improvement

We do not sell your personal information to marketing companies or unrelated third parties.

3. How Contractors Use Your Information

When you submit a request, your information is forwarded to independent contractors who may contact you by phone, SMS, or email. Voriel is not responsible for how contractors use your information after it is shared with them.

4. Legal Basis for Processing

We process your information with your consent and for legitimate business purposes related to delivering the service you requested.

5. Sharing Your Information

We may share your information only with:

• Independent contractors who may help with your request
• Service providers who support our platform (e.g. hosting, analytics)
• Authorities if legally required

6. Data Storage & Security

Your data may be stored in secure third-party systems such as Google Sheets, Google App Script, or cloud servers. We take reasonable measures to protect your data, but no system can guarantee 100% security.

7. Data Retention

We keep your information only as long as necessary to fulfill the purpose of the service or comply with legal obligations.

8. Your Privacy Rights

You may request:

• Access to your information
• Correction of your information
• Deletion of your information
• To stop receiving communications

To submit a request, contact us at: [email protected]

9. CCPA / CPRA (California Residents)

If you are a California resident, you have the right to:

• Request disclosure of collected data
• Request deletion of your data
• Opt out of the “sale” of personal data (we do not sell data)

10. Children's Privacy

Voriel is not intended for individuals under 18. We do not knowingly collect data from minors. If we learn that a minor submitted data, we will delete it.

11. Third-Party Links

Our site may contain links to other websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the platform after updates constitutes acceptance of the revised policy.